Refund / Return Policy

Refund / Return Policy

Samirahan aims to achieve customer satisfaction in every sphere of its services. At Samirahan, we always try to serve you with the best quality products and services. However, after receiving a product form us, if you change your mind and want to return the product, we have 48 (forty-eight) hours return policy, which means you will get 48 (forty-eight) hours after receiving your product(s) to request for a return.

Before you purchase any product from our online store, please read the description of product(s) and their variants carefully. Please ensure that you order the correct size, flavour, quality and quantity of product(s) and also ensure that you have selected the appropriate delivery method as per your needs and preferences. If you need any additional information about our product(s), please check our Website, Facebook Page, Instagram Page or YouTube Channel for a detailed description of the product(s). You can also contact our customer care hotline via email through our Contact Form, WhatsApp +8801953330595, Messenger or Instagram, to talk to our dedicated customer care representative to assist you with your queries.  

Please inspect your order upon receiving the products from the delivery person and contact us immediately if there are any issues.

We take pride in our commitment to ensure our customers are satisfied with our products and customer service. Having said that, there are some conditions and exceptions that apply to the return policy within reason. They are summarized below and also explained in detail in the following sections.

To be eligible for a return, the product(s) which you have purchased from us, must meet all the conditions stated herein below:

  1. The product must be in the same condition as it was, when you received it, unopened, unworn, unused and undamaged, with all tags and seals intact, and in its original packaging. You will also need the receipt or proof of purchase;
  2. The product must be stated in the category of returnable products. See Section R.1 below for the list of non-returnable product(s);
  3. The product must not be purchased through discount / sale / gift cards.

To initiate the process of a return, please follow the instructions given below:

  1. Refer to the section which is relevant to your reason for return;
  2. Check eligibility for return / refund, and then contact us via email at support@samirahan.com or WhatsApp at +8801953330595 or via Messenger.

We may request you to provide further details of the issues or photos of the product(s) and your reason for return / refund, to verify your claim. If your return is accepted, we will provide you instructions on how and where to send the product(s). We will not entertain any return if the product(s) are sent back to us without requesting a return as per above instructions.

You can always contact us for any return / refund question through our Contact Form, WhatsApp +8801953330595, Messenger or Instagram. 

In case of any Damaged or Defective product(s), you have 48 (forty-eight) hours after receiving your product(s) to notify us of the damage or defect of the product(s) and request a return. See Section R.2 below for more details and contact us immediately via email at support@samirahan.com or WhatsApp at +8801953330595 or via Messenger.

Please note that, if the product(s) are damaged or malfunctioning as a result of customer's use or misuse of the product(s), or failure in following instructions for correct setup and usage of the product(s), such product(s) will not be eligible for return or refund.

If you have received the incorrect product(s), please refer to Section R.3 below for more details and contact us immediately via email at support@samirahan.com or WhatsApp at +8801953330595 or via Messenger.

If you have received any product(s) that were past their expiry date, refer to Section R.4 below for more details and contact us immediately via email at support@samirahan.com or WhatsApp at +8801953330595 or via Messenger.

Please note that, we do not accept exchange of any product(s), please refer to Section R.5 for more details.

Section R.1: Exceptions / Non-Returnable Items

Categories of product(s) which cannot be returned, includes but not limited to, the following:

  1. Perishable goods (such as foods, snacks and spices).
  2. Custom products (such as special orders or personalized items).
  3. Products that are unsealed or have open containers (such as oils, deodorants, etc.).
  4. Hazardous materials or flammable liquids.

Please contact us through our Contact Form, WhatsApp +8801953330595, Messenger or Instagram, if you have questions or concerns about your specific product(s).

Unfortunately, we cannot accept returns on items purchased on discount / sale / gift cards.

Section R.2: Damages and Defects

Please inspect your order upon receiving the product(s) from the delivery person and contact us immediately if the product(s) is defective or damaged so that we can evaluate the issue and assist you. For any damaged or defective product, we have a 48 (forty-eight) hour return policy, that is, you have 48 (forty-eight) hours after receiving your product(s) to notify us of the damage or defect and therefore request a return. If the product(s) are damaged or malfunctioning as a result of customer's use or misuse of the product(s), or failure in following instructions for correct setup and usage of the product(s), such product(s) will not be eligible for return or refund. We may require you to send us the details of the issues and photos, through Email, WhatsApp +8801953330595 or Messenger, showing -

  1. Receipt or proof of purchase.
  2. Barcode or serial number of the product(s) (if applicable).
  3. Damages or defects on the product(s).
  4. Condition of the packaging that came with the product(s).

Once the information you provided has been verified, we will get back to you regarding the next steps within 3 (three) working days.

Section R.3: Incorrect Product(s)

Please inspect your order upon receiving the product(s) from the delivery person and if you receive any incorrect product(s) please contact us immediately through email at support@samirahan.com or WhatsApp at +8801953330595 or via Messenger. We will evaluate and resolve the issue at the earliest opportunity.

Please note that we shall not be held liable in any way, if you order any wrong item from us by mistake. However, in any case, please contact us immediately or visit our outlet and we will try our best to resolve the issue. We may require you to send us details of the issues and photos, through Email, WhatsApp +8801953330595 or Messenger, showing -

  1. Receipt or proof of purchase.
  2. Barcode or serial number of the product(s) (if applicable).
  3. Condition of the packaging that came with the product(s).

Once the information you provided has been verified, we will get back to you regarding the next steps within 3 (three) working days. 

Section R.4: Expired Item(s)
Our dedicated employees always keep the products at the warehouse and stores up to date, if we find any product which has been expired, we immediately remove the product from our website, store and warehouse. Hence, it is highly unlikely that you receive expired product(s) from us. However, in any event where you receive any such product(s) and upon your request we have verified it, we will provide prompt replacement for the expired product(s) free of any charge which shall also include the delivery charge. We may require you to send us details and photos, through Email, WhatsApp +8801953330595 or Messenger, showing -

  1. Receipt or proof of purchase.
  2. Barcode or serial number of product(s) (if applicable).
  3. Expiry date(s) on the product(s) body.
  4. Condition of the packaging that came with the product(s).

Once the information you provided has been verified, we will get back to you regarding the next steps within 3 (three) working days.

Section R.5: Exchanges

We do not usually accept exchange for any product(s). However, you are free to contact us through Email, WhatsApp +8801953330595 or Messenger, regarding any such issue and we will try our best to accommodate your request, if reasonable.

Section R.6: Refunds
After receiving any request of refund, we will notify you through email whether your refund request has been approved or not, once we have verified your request of refund. If the request is approved, you will be automatically refunded on your original payment method within 10 (ten) days upon the request of refund. Please remember it may take some time for your bank or credit card company to process and post the refund amount to your account. If your purchase was in-store, we recommend you bring the product(s) to our outlet and let our dedicated workers assist you.

Section R.7: Force Majeure

We shall not be liable for any delay in performing or failure to perform our obligations of return and refund caused by any force majeure event. In those circumstances we shall be granted a reasonable extension of time for the performance of our obligations of return and refund, the reasonableness of that extension to be assessed in the context of Terms of Services, Return & Refund Policy and our other commitments. We shall let you know by e-mail, text message or phone call or by any other means within 48 (forty-eight) hours from receiving the order if any force majeure event occurs. Force majeure event means any event beyond our reasonable control, which by its nature could not have been foreseen, or, if it could have been foreseen, was unavoidable, including strikes, lock-outs or other industrial disputes (whether involving its own workforce or a third-party’s), failure of energy sources or transport network, acts of God, war, terrorism, riot, civil commotion, interference by civil or military authorities, national or international calamity, armed conflict, malicious damage, breakdown of plant or machinery, nuclear, chemical or biological contamination, sonic boom, explosions, collapse of building structures, fires, floods, storms, earthquakes, loss at sea, epidemics, pandemics or similar events, natural disasters or extreme adverse weather conditions, or default of third-parties.